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Common Questions

General Information
What practice materials do you have available?
How quickly will I have access once I sign up?
Do you have samples available?
Is anything shipped? How long will it take to receive my order?
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Online Practice Tests
How many questions does each package have?
What are the benefits of ordering the 12-month package?
Does the correct answer appear right away?
Can I change the grade level half-way through the year?
I signed up. How do I access the Online Practice Tests?
What grade should I select for the beginning-of-the-year tests?
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Printable Workbooks
I signed up. How do I access the Printable Workbooks?
I am having trouble viewing or printing the workbook.
How can I add the Printable Workbook?
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Kids IQ Test
How do I return to the Kids IQ Test?
Why is there a charge for the Kids IQ Test?
How is the Kids IQ Test scored?
Is the Kids IQ Test free?
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Account
What is your phone number? How can I contact you?
I lost my password. How can I retrieve it?
How can I delete my account?
How can I remove myself from your mailing list?
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Billing
What payment methods do you accept?
My credit card was declined. Why?
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