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 Common Questions

 
General Information
  What practice materials do you have available?

How quickly will I have access once I sign up?

Do you have samples available?

Is anything shipped? How long will it take to receive my order?

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Online Practice Tests
  How many questions does each package have?

What are the benefits of ordering the 12-month package?

Does the correct answer appear right away?

Can I change the grade level half-way through the year?

I signed up. How do I access the Online Practice Tests?

What grade should I select for the beginning-of-the-year tests?

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Printable Workbooks
  I signed up. How do I access the Printable Workbooks?

I am having trouble viewing or printing the workbook.

How can I add the Printable Workbook?

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Kids IQ Test
  How do I return to the Kids IQ Test?

Why is there a charge for the Kids IQ Test?

How is the Kids IQ Test scored?

Is the Kids IQ Test free?

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Account
  What is your phone number? How can I contact you?

I lost my password. How can I retrieve it?

How can I delete my account?

How can I remove myself from your mailing list?

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Billing
  What payment methods do you accept?

My credit card was declined. Why?

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