Refund / Return Policy

We will work with you diligently to resolve any issues with your account that might come up. If we are unable to successfully resolve your issue, we will give you a refund according to our policy below.

Non-Refundable Products

The following products are NOT refundable at any time:

• Printable Workbooks

• Kids IQ Test

We do not offer a refund on any electronic (download) document or test results, except in the proven cases when a customer erroneously made multiple purchases of one and the same document or test results.

Reason for Policy
We cannot issue a refund for these products because the value of the product is received immediately after ordering.  For the printable workbooks, a customer can print the workbook within a few minutes of placing the order.  For the Kids IQ Test, the score and report is revealed instantaneously after the order is placed.  Once this information is accessible, the full value of the product is available to the customer.

Refundable Products

The following products are refundable according to the policy below:

• Online Practice Tests

To receive a refund, you must:

1.     Contact us within 72 hours of placing your order

2.     Have completed or attempted NO MORE THAN 3 (three) online practice tests and no more than 30 total questions in your account

Requesting A Refund

Your order must comply with the above criteria to be eligible for a refund.  Upon issuance of a refund, your account and license to use the materials will be cancelled.

Please contact us by email if you qualify and would like to proceed with a refund request or if you have any questions.   We will process your request in 3-5 business days. Thank you for your order and interest in our products!